1. About NedPay and Acceptance of Terms
Welcome to NedPay (nedpay.in) ("NedPay", "we," "us," or "our"). NedPay is built for smarter payments and seamless settlements, offering only the services listed on our website: Simplified Bill Payments, Seamless Recharge Services, Automated Wage Settlements, Secure E-commerce Payment Settlements, Reliable Transaction Processing and Financial Efficiency at Scale — including smooth card bill payments, quick recharges and reliable e-commerce settlements for agents, vendors and businesses, with real-time monitoring and transaction management.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder. It is generated by a computer system and does not require any physical or digital signature.
By registering for, accessing, or using NedPay (website and dashboards), you agree to be bound by these Terms and Conditions, our Privacy Policy and our Refunds and Cancellations Policy. If you do not agree, please do not use NedPay.
2. Eligibility and Registration
- You must be at least 18 years of age, or a legally constituted business / authorized entity under applicable Indian law, to register. You must provide your full name, mobile number, email address, password, PAN, Aadhaar (12-digit), address with city, state and pincode, and GSTIN (where applicable).
- Registration requires verification of your mobile number and/or email, submission of valid KYC documents, and approval by the NedPay admin. We may approve, reject, or request additional documents at our sole discretion.
- You agree to provide accurate, current and complete information and to update it promptly. False, misleading or incomplete information may lead to suspension or termination of your account and reporting to authorities where required.
- One person / entity may maintain only one active account unless expressly permitted by us in writing for agent / reseller use-cases.
3. Account, Password, 2FA, Device and Security
- You are responsible for maintaining the confidentiality of your login credentials, OTPs and two-factor authentication (2FA) codes, and for all activities performed under your account.
- NedPay enforces device validation, session controls and, where enabled, IP whitelisting and 2FA. You must access your account only from authorized devices and networks and must not share your credentials or OTPs with any third party.
- Notify us immediately at info@nedpay.in or 9807593999 if you suspect any unauthorized access, loss of device, or compromise of credentials. You remain liable for transactions performed until we have been notified and have had reasonable time to act.
- We may log you out, block a device or IP, or require re-verification if we detect suspicious activity.
4. Services Offered (as listed on our website)
- Simplified Bill Payments: fast and secure bill payments through a reliable system designed to handle high volumes with ease and accuracy.
- Seamless Recharge Services: quick and convenient mobile and utility recharges with real-time processing and consistent performance.
- Automated Wage Settlements: streamlined employee and workforce wage settlements with automated disbursements that ensure timely and error-free payments.
- Secure E-commerce Payment Settlements: efficient vendor and merchant settlements with secure, transparent and compliant payment settlement services for e-commerce platforms.
- Reliable Transaction Processing: every transaction processed securely and tracked in real time, improving operational efficiency and financial control.
- Financial Efficiency at Scale: optimized cash flow and settlement cycles with systems built to support scalable, efficient financial operations.
Availability of any service, operator or payment mode depends on our banking partners and service providers and may change without prior notice.
5. Fees, Commissions and Taxes
- You must maintain sufficient balance before initiating bill payments, recharges, wage settlements or e-commerce settlements. Transactions will fail if the balance, after applicable fees and charges, is insufficient.
- Service charges, convenience fees, commissions and cashbacks (where applicable) are displayed in your dashboard / agreement and may be revised from time to time. All fees are exclusive of applicable taxes (including GST) unless stated otherwise.
- You authorize us to debit your balance for transaction amounts, fees, taxes, chargebacks, refunds, penalties imposed by banks / networks, and any amounts recoverable under our Refunds and Cancellations Policy.
- Commissions or cashbacks, if any, are credited as per the applicable scheme and may be withheld or reversed in case of failed, reversed, fraudulent or non-compliant transactions.
6. KYC, AML and Regulatory Compliance
- You agree to comply with all applicable Indian laws, including the Prevention of Money Laundering Act, 2002, RBI guidelines on payments, KYC directions, and the Digital Personal Data Protection Act, 2023.
- We may collect, verify and store KYC details (PAN, Aadhaar, GSTIN, address proof) and transaction data, and may share them with banks, payment partners, and regulators for verification, fraud prevention and compliance.
- We may suspend transactions or accounts, delay settlements, or report suspicious activity to law enforcement / regulators without prior notice where required by law.
- You must use NedPay only for lawful purposes and for your own / authorized business transactions. Money laundering, terrorist financing, fraud, impersonation, and use of third-party funds without authority are strictly prohibited.
7. Acceptable Use and Prohibited Activities
- You must not misuse the platform, attempt unauthorized access, interfere with security features, upload malware, scrape data, reverse-engineer the platform, or use automated means to abuse rate limits.
- You must not initiate transactions with incorrect, incomplete or third-party payment details without authorization, split transactions to evade limits, or facilitate gambling, betting, crypto-asset transfers or other restricted activities prohibited by our banking partners or by law.
- You are solely responsible for the accuracy of the vendor, employee, merchant and payment details you provide, including mobile numbers and operator selections. Settlements made to wrong details provided by you cannot be reversed by us beyond reasonable recovery assistance.
- Violation of this clause may result in immediate suspension, forfeiture of commissions, balance hold, and legal action.
8. Third-Party Providers, Bank Dependencies and Transaction Status
- Bill payments, recharges, wage settlements and e-commerce settlements are processed through third-party banks, payment partners and service providers. Final success, failure, reference generation, and timelines depend on those partners and on bank systems.
- Transaction status shown on NedPay (pending / in-progress / success / failed / reversed) is based on responses received from providers. A pending transaction may take from a few minutes up to the timelines prescribed by banks / RBI to reach final status. Do not re-initiate a pending transaction unless the dashboard confirms failure and the amount has been refunded to your balance.
- We are not responsible for delays, failures, or losses arising from bank downtime, network / connectivity errors, incorrect details provided by you, regulatory holds, or force majeure events.
9. Refunds and Cancellations
- Failed transactions, where the amount is debited but the settlement / recharge / bill payment fails, are refunded to your NedPay balance as per our Refunds and Cancellations Policy. Refunds are credited to the source balance only; fees for disputed transactions are non-refundable.
- Confirmed / successful wage settlements, e-commerce settlements, recharges and bill payments cannot be cancelled or reversed at your request. Any recovery assistance will be on a best-effort basis.
- If you dispute a transaction, you must raise a ticket / complaint from your dashboard with supporting details within the timelines specified in the Refunds Policy. We may recover refunded or wrongly credited amounts from future balance credits.
10. Limitation of Liability and Disclaimer
- NedPay is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, regarding accuracy, completeness, reliability, fitness for a particular purpose, and uninterrupted or error-free operation.
- To the maximum extent permitted by law, NedPay, its directors, employees and partners shall not be liable for any indirect, incidental, consequential, or punitive damages, loss of profits, business interruption, or loss of data arising from your use of the platform, connectivity errors, delays, deficiencies in services, or reliance on dashboards and reports.
- Our aggregate liability for any claim arising out of a transaction shall in no event exceed the service fee charged by NedPay for that specific transaction.
- You agree to indemnify and hold harmless NedPay against any claims, disputes, penalties, costs and expenses arising from your breach of these Terms, misuse of the platform, or violation of applicable laws.
11. Suspension and Termination
- These Terms remain in effect as long as you use NedPay. You may stop using the platform and request account closure by contacting us, subject to clearance of pending dues, disputes and regulatory retention obligations.
- We may suspend, restrict (including balance hold), or terminate your account without prior notice for breach of these Terms, false KYC, fraudulent or suspicious activity, prolonged inactivity, legal or regulatory directions, or non-payment of fees.
- Upon termination, access to the dashboard will be revoked. Balances, if any, will be settled after adjustment of dues and completion of pending investigations, subject to applicable law.
12. Changes to Terms
We may update these Terms from time to time to reflect changes in our services, fees, or legal requirements. The updated version will be posted at https://www.nedpay.in/terms_conditions with a revised "Last updated" date. Your continued use of NedPay after such posting constitutes acceptance of the revised Terms.
13. Governing Law and Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of India.
- Subject to applicable law, any disputes arising out of or in connection with NedPay shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu.
14. Contact and Grievance Redressal
If you have any questions, complaints or grievances regarding these Terms or NedPay services, please contact us:
- Email: info@nedpay.in
- Phone: 9807593999
- Address: No 6/50, R.N Puram, Tirupur, Karukkampalayam, Avanashi, Coimbatore - 641654
We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to bank / partner dependencies.